BSOP 206 DeVry Final Exam




BSOP 206 DeVry Final Exam


BSOP 206 DeVry Final Exam

Question 1.1.(TCO 5) Using a four-year moving average forecast the amount for year 10.

Week 1 Demand
1 79
2 90
3 59


5 140
6 98
7 110
8 123
9 99

(Points : 10)

  • Year 10 = 122.87
  • Year 10 =107.5
  • Year 10 =110.67
  • Year 10 =115.87

Question 2.2.(TCO 5) Favors Distribution Company purchases small imported trinkets in bulk, packages them, and sells them to retail stores. In February the company predicted they would sell 10,000 trinkets. Their sales for February were 9,000 trinkets. Using a smoothing constant of an alpha of 0.3, the sales manager wants to forecast March sales using exponential smoothing. (Points : 10)

  • 9,700 trinkets
  • 9,800 trinkets
  • 9,500 trinkets
  • 10,200 trinkets

Question 3.3.(TCO 8) ABC Motors, Inc., wants to increase capacity by adding another wheel balancer. The fixed cost for a machine is $6,400, and its variable cost is $3.50 per unit. ABC charges $7.50 to balance one wheel. What is the break-even point in units? (Points : 10)

  • 250 wheels
  • 1600 wheels
  • 3000 wheels
  • 3429

Question 4.4.(TCO 9) A full-service gas station is considering opening a new facility in a specific city. The table below shows its ratings of four factors at each of two potential sites.

Factor Weight Midtown Bayside
Affluence of local population .30 30 30
Traffic Flow .10 40 30
Parking availability .40 30 40
Growth potential .20 20 10

Using the factory rating method, the score for Midtown is _____ and the score for Bayside is ______. (Points : 10)

  • Midtown = 7; Bayside = 8
  • Midtown = 30; Bayside = 29
  • Midtown = 30; Bayside = 45
  • Midtown = 29; Bayside = 30

Question 5.5.(TCO 4) The Merry Baking Company bakes 400 sheet pans of cookies during the two eight-hour shifts they run each day. They recently installed a couple of larger ovens. The new ovens have enabled Merry Baking to increase their productivity by 15%. The productivity of Merry Baking is now approximately _____. (Points : 10)

  • 1.8 sheet pans/hour
  • 7.6 sheet pans/hour
  • 14.4 sheet pans/hour
  • 28.75 sheet pans/hour

Question 6.6.(TCO 8) ABC Cleaners washing machines have a design capacity of 2800 pounds a day. Because of scheduled maintenance of their equipment, management feels that only 2700 pounds of clothes can be washed in a day. Yesterday three employees were sick and only 2100 pounds of clothes were washed. What is the efficiency of the washing machine yesterday? (Points : 10)

  • 120%
  • 40%
  • 80.8%
  • 77.77%

Page 2

Question 1.1.(TCO 7) The second step in building a house of quality is to _____.(Points : 5)

  • determine design characteristics
  • develop importance ratings
  • evaluate competing products
  • determine how our goods/services will satisfy our customers
  • identify supplier wants

Question 2.2.(TCO 7) Which of the following is false regarding computer-aided design (CAD)?(Points : 5)

  • It is efficient to use in most manufacturing and design settings.
  • It is an effective technology and in significant use.
  • It results in shorter development cycles for virtually all products.
  • It is the use of computers to interactively design products and prepare engineering documentation.
  • It is slower to design a product without using CAD.

Question 3.3.(TCO 7) Which of the following does not make products more environmentally friendly?(Points : 5)

  • Using less materials
  • Less recycled materials
  • Using less energy
  • Ability to recycle product
  • All of the above

Question 4.4.(TCO 7) A forecast with a time horizon of about three months to three years is typically called a _____.(Points : 5)

  • long-range forecast
  • medium-range forecast
  • short-range forecast
  • weather forecast
  • strategic forecast

Question 5.5.(TCO 8) The automatic placement and withdrawal of parts and products into and from selected places in a warehouse describes _____.(Points : 5)

  • SPC
  • CIM
  • ASRS
  • FMS

Question 6.6.(TCO 8) Actual output as a percent of design capacity is _____.(Points : 5)

  • effective capacity
  • realization
  • effectiveness
  • efficiency
  • None of the above

Question 7.7.(TCO 8) A system using an automated work cell controlled by electronic signals from a common centralized computer facility is called a(n) _____.(Points : 5)

  • adaptive control system
  • robotics
  • flexible manufacturing system
  • automatic guided vehicle (AGV) system
  • manufacturing cell

Question 8.8.(TCO 8) Service blueprinting _____.(Points : 5)

  • provides the basis to negotiate prices with suppliers
  • mimics the way people communicate
  • determines the best time for each step in the process
  • focuses on the provider’s interaction with the customer
  • can only be successful with two-dimensional processes

Question 9.9.(TCO 1) Which of the following is not an element of the management process?(Points : 5)

  • Staffing
  • Planning
  • Controlling
  • All of the above are elements of the management process.

Question 10.10.(TCO 1) Operations management is applicable _____.(Points : 5)

  • mostly to the service sector
  • to services exclusively
  • mostly to the manufacturing sector
  • to manufacturing and service sectors
  • to the manufacturing sector exclusively

Question 11.11.(TCO 2) Which of the following is an example of competing on quick response?(Points : 5)

  • A firm produces its product with less raw material waste than its competitors.
  • A firm offers more reliable products than its competitors.
  • A firm’s products are introduced into the market slower than its competitors.
  • A firm’s research and development department generates many ideas for new products.
  • None of the above

Question 12.12.(TCO 2) Which of the following is not an operations strategy?(Points : 5)

  • Response
  • Low-cost leadership
  • Differentiation
  • All of the above are operations strategies.
  • None of the above are operations strategies.

Question 13.13.(TCO 2) Which of the following represent reasons for globalizing operations?(Points : 5)

  • Increase costs
  • Decrease supply chain
  • Less goods and services
  • Attract and retain global talent
  • All of the above

Question 14.14.(TCO 3) The cost of quality (COQ) is associated with _____.(Points : 5)

  • training costs
  • inspection costs
  • scrap and rework costs
  • warranty and service costs
  • All of the above

Question 15.15.(TCO 3) A process-focused process is commonly used to produce _____.(Points : 5)

  • high-volume, high-variety products
  • low-volume, high-variety products
  • high-volume, low-variety products
  • low-variety products at either high- or low-volume

Page 3

Question 1.1.(TCO 3) A fishbone diagram is also known as a(n)?(Points : 5)

  • Kaizen diagram
  • Kanban diagram
  • Taguchi diagram
  • Okinawa diagram
  • Cause and effect

Question 2.2.(TCO 3) Total quality management emphasizes _____.(Points : 5)

  • the responsibility of the quality control staff to identify and solve all quality-related problems
  • a commitment to quality that goes beyond internal company issues to suppliers and customers
  • a system where strong managers are the only decision makers
  • a process where mostly statisticians get involved
  • ISO 14000 certification

Question 3.3.(TCO 6) Products designed in easily segmented components are known as _____.(Points : 5)

  • Ovular designs
  • Robust designs
  • CAD Designs
  • CAM Designs
  • None of the above

Question 4.4.(TCO 6) Which of the following is true concerning CAD?(Points : 5)

  • Accurate information stays within the departments.
  • Most product costs are determined at the production stage.
  • Design options are easier to review before final commitments are made.
  • Virtually all products have their development cycle lengthened.
  • All of the above

Question 5.5.(TCO 6) The product design technique that can be produced to requirement even with unfavorable conditions in the production process is?(Points : 5)

  • CAD Design
  • CAM Design
  • Robust Design
  • Modular Design

Question 6.6.(TCO 10) Four of the five components of job design are _____.(Points : 5)

  • employment stability, work schedules, work sampling, motivation, and incentive systems
  • job specialization, job expansion, physiological components, and self-directed teams
  • labor specialization and enrichment, motivation and incentive systems, employment stability, and work sampling
  • ergonomics and work methods, method time measurement, work schedules, and incentive systems
  • job expansion, self-directed teams, motivation/incentive systems, and job specialization

Question 7.7.(TCO 10) Mutual trust is _____.(Points : 5)

  • when employees have gained the trust of management
  • reflected in reasonable, documented employment policies, honestly, and equitably implemented to the satisfaction of both management and the employees
  • when management has gained the trust of the employees
  • when management recognizes that the employees are competent, motivated people both able and willing to perform at the level required to produce a quality product
  • when management and the employees both agree on the objectives

Question 8.8.(TCO 11) In the make-or-buy decision, one of the reasons for buying is _____.(Points : 5)

  • to assure adequate supply
  • lower acquisition cost
  • to obtain desired quality
  • to remove supplier collusion

Question 9.9.(TCO 11) A focused factory _____.(Points : 5)

  • may not be focused in ways other than by product or layout
  • processes lots of different products at the same time
  • is the only way to manufacture customized products
  • is a variation of a job shop
  • None of the above

Question 10.10.(TCO 11) What type of negotiating strategy requires the supplier to open its books to the purchasers?(Points : 5)

  • Cost-based price model
  • Market-based price
  • Competitive bidding
  • Price-based model
  • None of the above

Question 11.11.(TCO 11) The three classic types of negotiation strategies are _____.(Points : 5)

  • vendor evaluation, vendor development, and vendor selection
  • Theory X, Theory Y, and Theory Z
  • many suppliers, few suppliers, and keiretsu
  • cost-based price model, manufacturing-based price model, and competitive bidding
  • None of the above

Question 12.12.(TCO 12) Planning tasks associated with loading, sequencing, expediting, and dispatching typically fall under _____.(Points : 5)

  • short-range plans
  • intermediate-range plans
  • long-range plans
  • mission-related planning
  • strategic planning

Question 13.13.(TCO 12) Which of the following aggregate planning strategies is a “capacity option?”(Points : 5)

  • Influencing demand by changing price
  • Subcontracting
  • Influencing demand by extending lead times
  • Changing inventory locations
  • Influencing demand by back ordering

Question 14.14.(TCO 12) The typical time horizon for aggregate planning is _____.(Points : 5)

  • less than a month
  • up to three months
  • three to four months
  • over one year
  • None of the above

Question 15.15.(TCO 13) Infant mortality refers to which one of the following examples?(Points : 5)

  • High frequency on the left side of the MTBF distribution
  • Failure of items between vendor and supplier
  • Failure of products with a very short life cycle
  • Market failure of brand new products
  • High failure rate often encountered in the very early stages of the lifetime of a product

1.(TCO 7) Explain the concepts of the product life cycle and identify the four phases of the product development cycle. Make sure you define the strategies used in each phase.(Points : 30)

Question 2.2.(TCO 2) Explain the linkage between Key Success Factors, core competencies, and Operations Management. Please provide an example for a manufacturing environment and a service environment.(Points : 30)

Question 3.3.(TCO 11) Explain the linkage and importance of ethics in Operations Management. Identify three ethical challenges the OM managers have to deal with. (Points : 30)