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BUSN 258 Complete Week DQ Pack Latest-DeVry

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BUSN 258 Complete Week DQ Pack Latest-DeVry

BUSN 258 Complete Week DQ Pack Latest-DeVry

BUSN258

BUSN 258 Week 1 DQ 1 Latest-DeVry

The Positive Impact of Customer Service (graded)

How does good customer service positively affect both the company and the customer?

BUSN 258 Week 1 DQ 2 Latest-DeVry

Building Relationships with Customers (graded)

How can companies build healthy relationships with customers?

BUSN 258 Week 2 DQ 1 Latest-DeVry

Engaging Your Customers (graded)

Choose one of the Action Tips presented in Chapter 2 of the textbook and describe the tip, as well as how you would implement it for a particular company.

BUSN 258 Week 2 DQ 2 Latest-DeVry

Listening to Your Customers (graded)

Choose one of the Action Tips presented in Chapter 3 of the textbook and describe the tip, as well as why it is important. Illustrate your argument with an example.

BUSN 258 Week 3 DQ 1 Latest-DeVry

Talking to Customers on the Telephone (graded)

Choose one of the Action Tips in Chapter 4 of the textbook, and discuss it with examples.

BUSN 258 Week 3 DQ 2 Latest-DeVry

Electronic and Internet Communication (graded)

Choose one of the Action Tips in Chapter 5 of the textbook, and discuss why it is important. Provide an example of the tip, from your experience as a customer, or your experience as an employee.

BUSN 258 Week 4 DQ 1 Latest-DeVry

Addressing Customer Turnoffs (graded)

What causes customers to become dissatisfied and turned off? How can you prevent it?

BUSN 258 Week 4 DQ 2 Latest-DeVry

Emerging Trends in Customer Service (graded)

Choose one emerging trend in customer service and discuss how it is impacting the relationships between companies and customers.

BUSN 258 Week 5 DQ 1 Latest-DeVry

Collecting Customer Feedback (graded)

How can companies collect feedback from customers, and how much data should be collected?

BUSN 258 Week 5 DQ 2 Latest-DeVry

Handling Customer Complaints (graded)

How should you handle a dissatisfied customer? What about a customer with unreasonable complaints?

BUSN 258 Week 6 DQ 1 Latest-DeVry

Using Value to Exceed Customer Expectations (graded)

Explain how value and perceived value can be used to exceed customer expectations.

BUSN 258 Week 6 DQ 2 Latest-DeVry

Using Information to Exceed Customer Expectations (graded)

Explain how providing accurate and timely information can be used to exceed customer expectations.

BUSN 258 Week 7 DQ 1 Latest-DeVry

Building Customer Loyalty (graded)

What strategies can companies use to generate and develop customer loyalty, and why is that increasingly important?

BUSN 258 Week 7 DQ 2 Latest-DeVry

Stress and Customer Service (graded)

Customer service can be seen as a kind of emotional labor. How can you reduce stress and prevent burnout if you are a customer service representative?

BUSN 258 Complete Week DQ Pack

BUSN 258 Complete Week DQ Pack

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